Customer’s refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Debit Card/Credit Card/Net Banking 5-7 working days from the refund initiation date
NEFT transfer 5-7 working days from the refund initiation date
Store Credits 24-48 hours

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to Customer’s bank account. Auzaro.com will contact Customers for Customer’s bank account details. It normally takes 7-10 days for Customer’s money to get reflected in Customer’s bank account. Customers may also choose to have the amount refunded in Auzaro.com Cash (Auzaro Credit) so Customers can purchase any product from Auzaro.com without any hassles.

We take anywhere from 7-15 working days to complete Customer’s refund request. The refund amount will be credited in the same account as Customers had made the payment from. Refunds can also be made in Auzaro.com Cash (Auzaro Credit) which Customers can use to purchase any other product from Auzaro.com.com or an NEFT transfer to Customer’s bank account

For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.

For both cancelled orders and returned products, Customers will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that Customers used to make the purchase. Customers may also opt for Auzaro Credit if interested. A cheque will be issued to Customers in case of cash-on-delivery payments.

In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as Customers had made payment from within 7-10 working days. Customers may also choose to have the amount refunded in Auzaro.com Cash (Auzaro Credit) so Customers can purchase any product from Auzaro.com without any hassles.

Once Customers agree for NEFT refund, Customers will receive an email from Auzaro.com customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from Customers and it takes 7-10 working days for the money to be credited to Customer’s account.

We are sorry, in case Customers paid via credit card/debit card/netbanking, the amount will be refunded in the same account as the one Customers made payment from. However, Customers can opt for this if Customers made the payment through COD (Cash on Delivery).

In case Customers have used Auzaro Credit with multiple expiry dates to place an order and the order is partially/fully cancelled, the Auzaro Credit with the farthest expiration date will be refunded first and then the second farthest and so on.